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How We Handle Your Account Data

We collect what we need to verify your account, process bKash, Nagad and Rocket deposits, and keep your session secure. You control your data through account settings and can request changes or deletion by contacting support.

Account verificationPayment processingSession securityData access requestsDeletion rights
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bdesay How We Handle Your Account Data
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review what we hold, correct account details, request deletion, or ask a privacy question, contact our support team directly. Include your account reference or registered mobile number so we can verify your identity and respond quickly.

Email Support Send your data request or privacy question to our support inbox with your account reference. We aim to reply within two business days and fulfil verified requests within the timeframe local regulations require.
Live Chat Open the chat widget in your account dashboard to ask about what data we store, how we use it, or how to update your details. Our team confirms your identity before discussing account information.
Account Settings Log in and visit account settings to update your mobile number, email address or communication preferences. For deletion requests or access to your full data record, contact support directly rather than using the self-service panel.
DATA PRACTICES

How We Protect and Store Your Information

We encrypt connections between your device and our servers, restrict internal access to account data, log payment and session activity to detect fraud, and store records on secure infrastructure. Your bKash, Nagad and Rocket transaction details are handled by those payment providers under their own policies; we see only the confirmation reference needed to credit your balance.

Encrypted Connections

Every session between your browser or app and our platform runs over an encrypted link. Your login credentials, payment references and account balance are transmitted securely so third parties cannot intercept them during transfer.

Payment Data Scope

When you deposit via bKash, Nagad or Rocket, we record the transaction reference, amount and timestamp to match the payment to your account. The payment provider handles your wallet PIN and account details; we never see or store those credentials.

Access Controls

Only authorised team members with a business reason can view your account records. We log every internal access event and review audit trails regularly to ensure data is accessed only for verification, support or compliance purposes.

Retention Period

We keep account and transaction records as long as your account is active plus the period required by applicable record-keeping rules. If you request deletion and no legal hold applies, we remove personal identifiers from historical records after closure.

Common Questions About Your Data

We ask for your full name, mobile number, email address and date of birth during sign-up. These details let us verify your identity, process deposits from bKash, Nagad or Rocket, and contact you about account activity or support requests.

Yes. Email support with your account reference or registered mobile number, request a copy of your data, and we will send a summary of the information we store within the timeframe local regulations require after verifying your identity.

We retain account and transaction data as long as your account remains active plus the period required by applicable record-keeping obligations. If you close your account and request deletion, we remove personal identifiers from historical records where no legal hold applies.

We do not sell or share your data for marketing purposes. Payment processors like bKash, Nagad and Rocket handle transaction data under their own privacy terms; we share only what is needed to complete deposits and withdrawals you initiate.

Log in to your account, open account settings, and update your contact details there. For security reasons, you may need to verify the change via OTP sent to your current mobile number before the new details take effect.

Email support with your account reference and state that you want to close your account and request deletion. After verifying your identity, we close the account and remove personal identifiers from records where local regulations and legal holds allow.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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